Unable to update bugs? « myZilla forum

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Unable to update bugs?

(17 posts)

Started 3 years ago by tcstephenson
Latest reply from MariusZ

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tcstephenson
Member

Trying to use MyZilla 1.2 with Bugzilla 3.2rc1.

I'm able to create bugs successfully, and view details on existing bugs. However I'm unable to amend anything on a bug - for example, trying to "accept" a bug in MyZilla generates an error: "updating bug x failed. Internal error", while the operation direct in Bugzilla works fine.

The same problem occurs if I try to "resolve", mark as a duplicate, or reassign.

On another note, it would be extremely helpful if custom fields could be displayed when adding/editing bugs?

Any suggestions anyone?

Thanks
Tim

Posted 3 years ago #
tcstephenson
Member

Anyone...?

Posted 3 years ago #
ct
Member

We're seeing the same behaviour on 3.2rc1. I've not tested on any other version so I can't tell if it works better on e.g. 3.0. Can a fix be provided for this? It is a shame to not be able to use myZilla!

Posted 3 years ago #
MariusZ
Moderator

Can you please give a try for MyZilla with the public bugzilla instances from: https://landfill.bugzilla.org

and give me a feedback.

Posted 3 years ago #
antoniognz
Member

I am having similar problem updating a bug. I can add one with no problem, but when I try to update I get various errors. I get either resolution not allowed or internal error message.
I tried connecting to https://landfill.bugzilla.org as suggested by moderator. I connected to the 3.2 branch and got suspicious action error. The bug number I created on that app is 7148.

Posted 2 years ago #
dbranch
Member

We are having the same problem here. I can submit a bug but I can't edit one without an error message.

Posted 2 years ago #
dbranch
Member

One other note I also tested the landfill version for 3.2 and I received the same error "suspicious action error".

Posted 2 years ago #
tecsisa
Member

Bugzilla 3.2.x introduced a new security token in the HTML but not in the XML API. The patch in bugzilla bug 476678 https://bugzilla.mozilla.org/show_bug.cgi?id=476678 doesn't solve the issue with Myzilla or Deskzilla.

Posted 2 years ago #
dnndev
Member

Hi - great software. I am new to bugzilla and myzilla.

I am getting the error:
Suspicious action, when trying to update a bug.

Has anyone else been able to resolve this error?

Thanks!

Posted 2 years ago #
gelaine
Member

Several people in our office are experiencing this as well.

Deskzilla and Bugzilla direct interface are all working fine, but implementations of MyZilla are unable to update bugs with an error of "Suspicious Action".

Posted 2 years ago #
dnndev
Member

I am stil having this problem - any updates would be great! please let me know how and if I can help get this issue resolved.

Posted 2 years ago #
akhils
Member

Hi All,

Surviving with this problem is very tough, can any one do some needful ASAP.

Posted 2 years ago #
BradleyFutter
Member

I am also unable to update an bugs and I get the sane "Suspicious action" error, i can create new bugs but can not update.

Posted 2 years ago #
davidpend
Member

We just installed myZilla 1.2.515 on a couple of stations at my office today.
We can create new bugs, but we are unable to save updates to any field on existing bugs.

Posted 2 years ago #
tevesr
Member

Hi!

I've installed myZilla 1.2.515 yesterday and when I try to update the status selecting a group of records I'm receiving the error

Bulk update failed!
HASH(0x29cee24)

Workstation using XP Professional SP3 (English version);Server using Windows 2003 and Bugzilla 3.0.5.

Posted 2 years ago #
verena
Member

Does the problem still exist?! I think so.

Posted 2 years ago #
MariusZ
Moderator

Related to "update bug" issue...

Bugzilla has introduced (starting with 3.2rc1) a new field that needs to be handled during the update bug actions.
We hope that by the end of the year we ca provide a fix for issue.

Posted 2 years ago #

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